Shipping & Delivery Policy
Last Updated: August 2026
At BubbleNest Aquarium, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers. This Shipping & Delivery Policy explains our shipping process, delivery timelines, charges, and related information.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Order Processing Time
After receiving your order, our team will process and prepare your products for shipment.
- Orders are usually processed within 1–3 business days.
- Orders placed during holidays, sales campaigns, or special promotions may require additional processing time.
- Customers will receive an order confirmation after successful purchase.
Once your order has been shipped, you will receive delivery-related updates when available.
2. Delivery Areas
BubbleNest Aquarium delivers products across Bangladesh.
We provide delivery services to:
- Dhaka City
- All major cities
- District and remote areas through available courier services
Delivery availability may depend on product type, location, and courier coverage.
3. Delivery Time
Inside Dhaka City
Delivery usually takes:
1–3 business days
Outside Dhaka City
Delivery usually takes:
3–7 business days
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Traffic conditions
- Unexpected circumstances
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Order size
- Product weight
- Delivery method
The applicable shipping charge will be displayed during checkout before order confirmation.
5. Order Tracking
After your order has been shipped, you may receive tracking information through available communication channels.
You can use your order details to check the current delivery status.
If you experience any issue with tracking your order, please contact our customer support team.
6. Delivery Process
To ensure successful delivery:
- Please provide accurate delivery information during checkout.
- Keep your phone number active for courier communication.
- Ensure someone is available to receive the package.
- Check the package condition before accepting delivery.
BubbleNest Aquarium is not responsible for delays caused by incorrect or incomplete delivery information provided by customers.
7. Receiving Your Order
When receiving your order, please check:
- Package condition
- Product quantity
- Product condition
If your package appears damaged or incorrect, please contact us immediately with supporting photos or videos.
8. Damaged or Missing Items
If you receive:
- A damaged product
- A wrong item
- Missing items from your order
Please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product details
- Photos or videos of the issue
We will review the case and provide an appropriate solution.
9. Delivery Delays
While we work to deliver orders on time, some delays may occur due to circumstances beyond our control, including:
- Courier service issues
- Natural events
- Government restrictions
- High-demand periods
We appreciate your patience and will assist you in resolving delivery-related concerns.
10. Address Changes
Customers may request an address change before the order is shipped.
Once an order has been dispatched, delivery address changes may not be possible.
Please ensure your shipping details are correct before completing your purchase.
11. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Customer unreachable by phone
Additional delivery attempts or charges may apply.
Orders may be returned to BubbleNest Aquarium if delivery cannot be completed.
12. Contact Us
If you have any questions regarding our Shipping & Delivery Policy, please contact us:
BubbleNest Aquarium
Address:
House: 15, Road: 1, Block: D
Kaderabad Housing, Mohammadpur
Dhaka, Bangladesh – 1207
Email:
info@bubblenestbd.com
Phone:
+8801827437378
We appreciate your trust in BubbleNest Aquarium and are committed to delivering quality aquarium products safely and on time.