Return & Refund Policy

Last Updated: August 2026

At BubbleNest Aquarium, customer satisfaction is our priority. We want you to have the best experience with our aquarium products. This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.

By purchasing from our website, you agree to the terms outlined below.

1. Return Policy Overview

We accept returns for eligible products within 7 days of delivery if the product meets our return conditions.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must include original packaging, accessories, manuals, and tags (if applicable).
  • The customer must provide proof of purchase.
  • The return request must be submitted within the specified return period.

Products returned without prior approval may not be accepted.

2. Eligible Products for Return

Products may be eligible for return if:

  • The item received is damaged or defective.
  • The wrong product was delivered.
  • The product has a manufacturing issue.
  • The product does not match the description provided on our website.

Customers should inspect their order immediately after delivery and contact us if there are any issues.

3. Non-Returnable Products

Certain products cannot be returned due to hygiene, safety, or product-specific reasons, including:

  • Used aquarium equipment.
  • Opened water treatment products.
  • Used filters, cartridges, or consumable items.
  • Live plants or aquatic products that cannot be resold.
  • Products damaged due to improper installation or misuse.
  • Clearance or final-sale items.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

  • Order number.
  • Product details.
  • Clear photos or videos showing the issue.
  • Description of the problem.

After verification, we may provide:

  • Replacement of the product.
  • Store credit.
  • Refund according to the situation.

5. Return Process

To request a return:

  1. Contact BubbleNest Aquarium customer support.
  2. Provide your order details and reason for return.
  3. Wait for return approval.
  4. Send the product back according to our instructions.
  5. Once the product is inspected and approved, we will process the refund or replacement.

Customers should not return products without confirmation from our team.

6. Return Shipping

Return shipping responsibility depends on the reason for the return.

BubbleNest Aquarium will cover return shipping if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

Customer will cover return shipping if:

  • The customer changes their mind.
  • The wrong size or model was selected.
  • The product is no longer wanted.

7. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method where applicable.
  • Processing time may vary depending on the payment provider.
  • Delivery charges may not be refundable unless the return is caused by our error.

8. Replacement Policy

For eligible products, we may provide a replacement instead of a refund.

Replacement approval depends on:

  • Product availability.
  • Condition of the returned item.
  • Reason for replacement request.

If the same product is unavailable, we may offer an alternative product or refund.

9. Order Cancellation

Orders may be cancelled before shipment confirmation.

Once an order has been shipped, cancellation requests will be treated as return requests and must follow this policy.

10. Warranty Claims

Some products may include warranty support.

Warranty claims are handled according to:

  • Manufacturer warranty terms.
  • Product condition.
  • Proof of purchase.
  • Proper installation and usage guidelines.

Warranty does not cover damage caused by misuse, accidents, water damage, or unauthorized modifications.

11. Refund Processing Time

Refund processing times may vary depending on:

  • Payment method.
  • Banking service.
  • Payment gateway processing time.
  • Verification process.

We will notify customers once the refund has been initiated.

12. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BubbleNest Aquarium

Address:
House: 15, Road: 1, Block: D
Kaderabad Housing, Mohammadpur
Dhaka, Bangladesh – 1207

Email:
info@bubblenestbd.com

Phone:
+8801827437378

We appreciate your trust in BubbleNest Aquarium and are committed to providing quality aquarium products and reliable customer service.